How to raise a complaint
Email support@nightpulseireland.com with your name, relevant dates, the people or service involved, supporting evidence and the outcome you are seeking. Use “Formal Complaint” in the subject line.
Assessment
We will acknowledge the matter, assess urgency and conflicts of interest, gather relevant information and provide a reasoned outcome where practicable. Serious safety, criminal or platform matters may be referred to the appropriate authority or platform.
Appeals
An appeal should identify the decision challenged, the reason it may be incorrect or unfair, and any new evidence. Where possible, a person not responsible for the original decision will review it.
Fairness and confidentiality
Information will be shared only as needed to assess the issue, protect people and comply with law. Retaliation against a person who raises a genuine concern is not acceptable.